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B202 - Creating An Outstanding Customer Service Culture
Course Description
This is a BRAND NEW course to USA Gymnastics University! This intermediate course is perfect for business owners, directors, front office staff…your entire staff.

This course covers:

  • Customer service basics
  • Raising the customer service bar
  • The future of customer service
The course will take approximately four hours to complete. At the end of the course, participants will be required to take an exam. Users must pass the exam at 75% or better and have an unlimited number of tries to pass the exam.

This is an online course!
Online courses are a great way to complete courses on your own time and on your own schedule.

Click the button below to register for the B202 Creating An Outstanding Customer Service Culture course online. You must be logged in order to register (Username and personal password—which you created). Course activation can take up to 72 business hours.

You must be at least 14 years of age to take this course.

Fees & Policies
  • Current USA Gymnastics Member Online B202 Registration: $29
  • Current USA Gymnastics Member In-House B202 Registration: $34
  • B202 Course Audit: $49 (a certificate/university credit is unavailable to non-members)
  • Non-Member: $39. Click here to become a Member and receive the course for $25!
Additional Course Information
Registration must be completed online. Please read the registration information before proceeding.
  1. You will receive an Activation Notification via email, once payment has been made. *You may need to check your spam/junk email to find this notification.

  2. You will have access to the course for 30 days from the date of activation and may access the course as often as you wish during that period.

  3. For assistance with the course - login, navigation, technical assistance, test reset, or other needs, please contact 3rd Level Consulting.

USA Gymnastics University
The B202 Creating An Outstanding Customer Service Culture course fulfills elective requirements in the School of Business in the USA Gymnastics University.

Members can print out a certificate of course completion on their USA Gymnastics "My Profile" page (may take 2-3 weeks).

Individuals must register for this course through USA Gymnastics in order to receive University credit for the course.